Ordering & Shipping FAQ
How do I place an order?
You can order directly through our website by adding items to your cart and checking out. For bulk orders, department purchases, or custom requirements, contact us directly for personalized assistance and potential volume pricing.
Do you offer bulk or department pricing?
Yes! We offer special pricing for department and bulk orders. Contact us with your requirements including quantities, items needed, and department information for a custom quote tailored to your agency's needs.
What payment methods do you accept?
We accept all major credit cards, PayPal, and can arrange purchase orders for qualified departments and agencies. Contact us to set up a department account for streamlined ordering.
How long does shipping take?
Standard shipping within California typically takes 3-5 business days. Expedited shipping options are available at checkout. In-stock items ship within 1-2 business days. Custom or embroidered items may require additional processing time.
Do you ship outside of California?
Yes, we ship throughout the United States. Shipping times and costs vary by location. International shipping may be available for certain items - contact us for details.
What is your return policy?
We accept returns of unworn, unwashed items with original tags within 30 days of purchase. Custom embroidered or personalized items are final sale. See our full return policy for complete details and instructions.
Can I exchange items for different sizes?
Yes, we offer exchanges for different sizes on unworn items with original tags. Contact us within 30 days of purchase to arrange an exchange. We'll help ensure you get the right fit.
Do you have a physical store location?
We primarily operate online to serve first responders throughout California and beyond. Contact us to discuss your needs, schedule fittings, or arrange for department visits for large orders.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package through the carrier's website. Check your order confirmation email for tracking details.
