Refund policy

Order processing time: Due to the volume of orders All Risk handles, please allow at least two weeks for online orders to process. During periods of heavy sales it can take longer for your order to ship. That isn’t always the case — many orders ship much faster than two weeks, and we’re just as eager to get your order shipped and completed as you are. Backorders and items that need embroidery or heat pressing can add time; we’ll keep you posted if your order is held up.

1. General Return Policy

Items may be returned for a refund within 45 days of the original purchase date, whether purchased in‑store or online. Size exchanges have a shorter window: see section 5.

To qualify for a return, items must be unworn, unwashed, and in sellable condition as received, with all original tags, packaging, and labeling intact. The original receipt or invoice is required. A valid government‑issued photo ID is required for in‑store returns and exchanges. All Risk Uniforms reserves the right to deny any return or exchange that does not meet these conditions at its sole discretion.

2. Non‑Returnable and Personalized Items

Customized or personalized products (e.g., name embroidery, logos, special alterations) are not eligible for return or refund. Items that have been worn, washed, altered, or damaged after purchase will not be accepted. If an error occurs due to our mistake (e.g., an incorrect name spelling), we will correct or remake the item at no cost to you.

3. Boot Return Policy

Boots may be returned within 45 days of purchase, provided they are unworn, in sellable condition, and returned with the original packaging and invoice. Only boots purchased directly from All Risk Uniforms (in‑store or online) are eligible. Boots purchased elsewhere will not be accepted. A 15% restocking fee applies to all boot returns. Boot size exchanges follow the Exchange Policy below, with no restocking fee.

4. Refund Policy

Refunds may be issued when an item is defective or damaged, the incorrect item was provided or the item differs from ordered specifications as long as refund is initiated within 45 days. Refunds are processed to the original payment method after inspection and approval. If an item was not purchased in store but mailed to another location, it is up to the customer to pay postage to have the item returned.  A 15% restocking fee applies to all refunds. If the customer was required to pay postage to return an item, but the return is later determined to be of no fault to the customer, All Risk Uniforms will reimburse the amount paid for postage; proof of amount paid for shipping is required in these cases.

5. Exchange Policy

Size exchanges are accepted within 7 days of purchase for in‑store purchases, or within 7 days of delivery for orders shipped to you. Exchanges are for a different size of the same item, in the same color, only. Items must be unworn, unwashed, and have all original tags and packaging intact; embroidered, customized, or altered items cannot be exchanged. The original receipt or invoice and a valid government‑issued photo ID are required. There is no restocking fee on a size exchange. If the new size costs more, the difference must be paid before the new item is released; if it costs less, the difference is not refunded. For orders shipped to you, you pay the shipping to return the item and the shipping to send you the new size.

6. Shipping Returns

Customers are responsible for return shipping costs unless the return is due to an All Risk Uniforms error. Use a trackable shipping service when you mail your item. All Risk Uniforms is not responsible for lost or undelivered packages.

7. Pick‑Up Policy

Customers may pick up in‑store or request shipment at the current rate. We will hold your items forever until you come to pick them up. You will not forfeit them or be charged a holding fee. If you get held on, go out on a strike team or forget; we will have your item hanging up and waiting for you when you get here; you paid for it and it's yours.

8. Right of Refusal

All Risk Uniforms reserves the right to inspect all returned merchandise and to deny any return, refund, or exchange that does not comply with this policy. Items showing signs of wear, alteration, misuse, or damage beyond manufacturer defects will not be accepted.

9. Legal Disclaimer

All Risk Uniforms may modify or discontinue this policy at any time without notice. We are not liable for shipping delays, third‑party handling issues, or damage during transit. This policy does not limit your rights under applicable consumer protection laws.

This policy applies to retail and online purchases made through All Risk Uniforms locations or www.AllRiskUniforms.com

10. Customer Complaints

All Risk Uniforms values all customer feedback and takes every concern, complaint or comment seriously. These can provide important insight that will help us improve our products, services, and overall customer experience.

All complaints will be handled directly by the store owner to ensure each issue receives prompt and personal attention. Every customer will be treated with respect and given a honest and balanced evaluation, with the goal of resolving the matter quickly and professionally.

We encourage customers to share their concerns in person, by phone, or via email at the contact information listed below. Using one of these methods you will receive a prompt reply from one of the owners by the communication method you list in your message.

Please do not direct complaints toward floor staff as they are hardworking team members focused on daily operations and not decision-makers within the corporation. Inquiries should be saved and brought directly to the store owner, where they can be properly addressed and resolved.